When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation

Keyphrases

• Anger 100%
• Cultural Values 100%
• Customer Incentives 100%
• Anger Intensity 100%
• Service Employees 80%
• Power Distance 80%
• Distance Services 80%
• Low Power 60%
• Low Intensity 40%
• Emotional Intensity 40%
• High Power Distance 40%
• Service Failure 40%
• Emotion Management 20%
• Threat Perception 20%
• Perceived Threat 20%
• Proverbs 20%
• Employee Compensation 20%
• Cultural Lens 20%
• Anger Expression 20%
• Management Training Program 20%
• Squeak 20%
• Intensity Compensation 20%
• Perceived Appropriateness 20%

Social Sciences

• Cultural Values 100%
• Power Distance 100%
• Emotions 16%