The impact of clinical information systems on human service organizations

Daphna Oyserman, Rami Benbenishty

Research output: Contribution to journalArticlepeer-review

3 Scopus citations

Abstract

Human service organizations are beginning to utilize computerized information systems for a variety of purposes. This new information technology is expected to have a major impact on human service organizations. However, work to date has explored the impact of information systems designed for administrative and managerial tasks while clinical information systems focusing on direct practice have yet to be studied systematically. In this paper, is described the impact of a clinical information system on the work of line workers and the HSO as a whole. Five stages in the problem solving process are identified: Information collection, information processing, professional judgment, decision making, and action. They are viewed as stages in a feedback loop such that die action sequence of one cycle leads to an information collection stage in the subsequent cycle and so on. The possible impact of a CIS on practitioners at all levels from line worker to HSO clinical leadership is analyzed at each of these five stages. A case example of the CIS developed for the foster care service in Israel is utilized as an illustrative example.

Original languageEnglish
Pages (from-to)425-438
Number of pages14
JournalComputers in Human Services
Volume9
Issue number3-4
DOIs
StatePublished - 7 May 1993
Externally publishedYes

Bibliographical note

Funding Information:
Funding for the project was provided by the Warburg Fund and by AS1 Community Resources, JDC, Israel.

Funding

Funding for the project was provided by the Warburg Fund and by AS1 Community Resources, JDC, Israel.

FundersFunder number
AS1 Community Resources
Warburg Fund
Joslin Diabetes Center

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