The relative efficacy of external and internal features in matching unfamiliar faces was studied in three experiments in which the subjects matched target and test faces differing in terms of external or internal features, or both. In Experiment 1 only full congruency between target and test faces was considered a match; in Experiments 2 and 3 faces sharing the same external and internal features were also considered to be matches. A total of 100 subjects matched 192 pairs of target and test faces in a "same-different" task. Reaction times and matching errors were recorded for analyses of variance. In all three experiments performance was best when either all features matched or all features mismatched, with mismatches having a slight edge. When matches of external and internal features with the target faces were inconsistent with each other, mismatches of external features led to faster responses in Experiments 1 and 2, and mismatches of internal features led to faster responses in Experiment 3. The results suggest that since faces are configurational stimuli, face matching is influenced by the non-relevant set of features; and that mismatches, especially of external features, influence face matching more than matches do.