TY - JOUR
T1 - Tensions and Coping Strategies in Ethnically Mixed Teams
T2 - Findings from a Study in Two Emergency Departments
AU - Keshet, Yael
AU - Raviv, Benidor
AU - Popper-Giveon, Ariela
AU - Strizhevski, Alexander
AU - Abu-Khella, Ashraf
N1 - Publisher Copyright:
© 2017, Springer Science+Business Media New York.
PY - 2018/8/1
Y1 - 2018/8/1
N2 - Diversity of the workforce in healthcare facilities, representative of the general population’s ethnic/racial composition, is an important health priority. Nevertheless, this diversity may generate tensions. The objective of the study was to assess tensions and coping strategies among ethnic minority and majority healthcare workers. A questionnaire was delivered to 60 healthcare workers employed in emergency departments in two hospitals, where Jewish majority and Arab minority workers care for a mixed Jewish and Arab population. Internal consistency reliability was assessed and the survey data were statistically analyzed. Several differences were found between Arab and Jewish healthcare workers. The questionnaire may be used to examine tensions in other healthcare systems, characterized by ethnic/racial diversity in the workforce. By exploring ethnic/racial tensions, health organizations should be able to manage them better and reduce their frequency.
AB - Diversity of the workforce in healthcare facilities, representative of the general population’s ethnic/racial composition, is an important health priority. Nevertheless, this diversity may generate tensions. The objective of the study was to assess tensions and coping strategies among ethnic minority and majority healthcare workers. A questionnaire was delivered to 60 healthcare workers employed in emergency departments in two hospitals, where Jewish majority and Arab minority workers care for a mixed Jewish and Arab population. Internal consistency reliability was assessed and the survey data were statistically analyzed. Several differences were found between Arab and Jewish healthcare workers. The questionnaire may be used to examine tensions in other healthcare systems, characterized by ethnic/racial diversity in the workforce. By exploring ethnic/racial tensions, health organizations should be able to manage them better and reduce their frequency.
KW - Arabs
KW - Conflict
KW - Ethnic minority
KW - Healthcare workforce diversity
KW - Israel
UR - http://www.scopus.com/inward/record.url?scp=85020241101&partnerID=8YFLogxK
U2 - 10.1007/s10903-017-0603-7
DO - 10.1007/s10903-017-0603-7
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C2 - 28589486
AN - SCOPUS:85020241101
SN - 1557-1912
VL - 20
SP - 951
EP - 962
JO - Journal of Immigrant and Minority Health
JF - Journal of Immigrant and Minority Health
IS - 4
ER -
