Service users and personal social services in Israel

Michal Krumer-Nevo, Adi Barak

Research output: Contribution to journalArticlepeer-review

12 Scopus citations


This article presents both the perspectives of social service clients (participants) living in poverty and dependent on Israel's personal social services and the participatory research method used in this study. Discussion topics were determined by the participants, who described their experiences with personal social services providers, their perceptions and attitudes towards personal social services, and their recommendations for improvements in service concept and delivery. The participants referred to the social services as institutional bodies, and defined inadequate versus good enough treatment. They discussed issues such as bureaucracy, procedures relating to material assistance and the combination of material and emotional assistance. This paper discusses the implications of the participatory research method and of the findings regarding social work with people living in poverty.

Original languageEnglish
Pages (from-to)27-42
Number of pages16
JournalJournal of Social Service Research
Issue number1
StatePublished - 22 Aug 2007
Externally publishedYes


  • Participatory research
  • Poverty
  • Social service clients
  • Social work practice
  • Social workers


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