Reflections on the Cloak of Convenience

A key maxim guiding the introduction of new technologies, including those utilizing artificial intelligence, is that such technologies should carry rewards of “convenience”: indeed, the more “convenient” a new technology is considered to be, the more likely it is to be welcomed and adopted. Rudimentary examples from last century include the microwave, washing machine, and dishwasher; more recent innovations from the present century include portable navigation systems, online shopping applications, internet search engines, smart phones, telehealth, automated workplace systems and processes, email and messaging technologies, and—most recently—large language models that are able to undertake multiple complex tasks. Each of these technologies offers a variety of benefits. However, a unifying feature is that all have been considered to enhance convenience, understood as saving time and/or effort. In this paper we explore the provenance and meaning of the—usually unexamined—concept of convenience, identifying an unexpected link with erosion of values and depletion of the diversity and richness of personal experiences. We conclude that the prioritization of convenience as a driver of innovation carries with it risks, which may go unnoticed or be difficult to discern.