Predicting customer satisfaction in customer support conversations in social media using affective features
- Jonathan Herzig
- , Guy Feigenblat
- , Michal Shmueli-Scheuer
- , David Konopnicki
- , Anat Rafaeli
- IBM
- Technion-Israel Institute of Technology
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
30
Scopus
citations