Negative emotions in customer service interactions

Original language	American English
State	Published - 2005
Event	14th Meeting of the International Society for Research on Emotions - ISRE, Bari, Italy Duration: 1 Jul 2005 → 1 Jul 2005

Conference

Conference	14th Meeting of the International Society for Research on Emotions
Country/Territory	Italy
City	Bari
Period	1/07/05 → 1/07/05

Activities

• 1 Participating in a conference, workshop, ...

Activities per year

• 14th Meeting of the International Society for Research on Emotions

  Harush, R. (Participation - Conference participant)

  1 Jul 2005

  Activity: Participating in or organizing an event › Participating in a conference, workshop, ...

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Hareli, S., & Harush, R. (2005). Negative emotions in customer service interactions. Paper presented at 14th Meeting of the International Society for Research on Emotions, Bari, Italy.

Hareli, S. ; Harush, R. / Negative emotions in customer service interactions. Paper presented at 14th Meeting of the International Society for Research on Emotions, Bari, Italy.

@conference{73ba60f3dafd455b8e7a030fbaa03a57,

title = "Negative emotions in customer service interactions",

author = "S. Hareli and R. Harush",

year = "2005",

language = "American English",

note = "14th Meeting of the International Society for Research on Emotions ; Conference date: 01-07-2005 Through 01-07-2005",

}

Hareli, S & Harush, R 2005, 'Negative emotions in customer service interactions', Paper presented at 14th Meeting of the International Society for Research on Emotions, Bari, Italy, 1/07/05 - 1/07/05.

Negative emotions in customer service interactions. / Hareli, S.; Harush, R.
2005. Paper presented at 14th Meeting of the International Society for Research on Emotions, Bari, Italy.

Research output: Contribution to conference › Paper › peer-review

TY - CONF

T1 - Negative emotions in customer service interactions

AU - Hareli, S.

AU - Harush, R.

PY - 2005

Y1 - 2005

M3 - Paper

T2 - 14th Meeting of the International Society for Research on Emotions

Y2 - 1 July 2005 through 1 July 2005

ER -

Hareli S, Harush R. Negative emotions in customer service interactions. 2005. Paper presented at 14th Meeting of the International Society for Research on Emotions, Bari, Italy.