Leading the challenges of implementing new technologies in organizations

Liat Haber; Abraham Carmeli

doi:10.1016/j.techsoc.2023.102300

Leading the challenges of implementing new technologies in organizations

Liat Haber, Abraham Carmeli

Tel Aviv University

Research output: Contribution to journal › Article › peer-review

10 Scopus citations

Abstract

Organizations in general and small- and medium-sized enterprises (SMEs) in particular acquire new technology innovation (NTI) to bolster their competitiveness, but they often find that the outcomes of efforts to effectively implement them are disappointing. This raises the question—how organizations can improve the NTI process and particularly how senior leaders influence it. By employing a qualitative methodology—sourcing and analyzing data derived from 28 in-depth interviews with internal and external sources (CEOs, implementation managers, and professional technology integrators)—we delineate the ways whereby organizations and their leaders can facilitate the NTI process. Our research reveals the main hurdles of the NTI process in SMEs and the role of senior leadership in harnessing the employees to engage in a complex and challenging process, creating conditions to overcome technology-related and non-technology-related hurdles to more fully realize the potential of the acquired new technology. In so doing, we contribute to the literature of technology management and innovation by enhancing our understanding about the leadership influences on the NTI process.

Original language	English
Article number	102300
Journal	Technology in Society
Volume	74
DOIs	https://doi.org/10.1016/j.techsoc.2023.102300
State	Published - Aug 2023
Externally published	Yes

Bibliographical note

Publisher Copyright:
© 2023 Elsevier Ltd

Funding

We wish to thank the editor and two anonymous reviewers of this journal for their helpful comments and suggestions. We acknowledge the financial support by The Henry Crown Institute of Business Research in Israel, Jeremy Coller Foundation, and The Raya Strauss Family Business Research Center at Tel Aviv University . We also appreciate helpful feedbacks from participants in seminars at Queen's School of Management and Tel Aviv University, as well as participants of the Bi-Annual PWR conference in Virginia. We thank Gerda Kesler for her editorial comments.

Funders	Funder number
Henry Crown Institute of Business Research in Israel
Raya Strauss Family Business Research Center
Tel Aviv University
Jeremy Coller Foundation

Keywords

Change management
Innovation
Leadership
New technology implementation
Technology management
Work conditions

Access to Document

10.1016/j.techsoc.2023.102300

Cite this

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Leading the challenges of implementing new technologies in organizations

Abstract

Bibliographical note

Funding

Keywords

Access to Document

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