Knowledge management as a mechanism for technological and organizational change management in Israeli universities

Snunith Shoham, Milly Perry

Research output: Contribution to journalArticlepeer-review

42 Scopus citations


During the last decade, the higher education sector has experienced many pressures and changes (Hanna, Educause Review, 38(4), 25-34, 2003; Scott, Educause Review, 38, 64-80, 2003; Waterhouse, The power of e-learning: The essential guide for teaching in the digital age, 2005). Universities around the world are facing the need to adapt to a rapidly changing educational and social landscape, in which technology is both the main cause of change and a tool for dealing with the change. This study examines the organization-wide technological changes that have infiltrated every aspects of life at all universities that are part of the higher education system in Israel during the last 7 years: the introduction of on-line instruction, e-learning and Enterprise Resource Planning (ERP) technology for university work processes The research findings show that there is a mechanism for managing organization-wide technological changes at Israeli universities but it is not a rational one. This study proposes a model for managing organization-wide technological changes in universities on the basis of the existing mechanism, using knowledge management strategies for the purpose of change management: KM-M-CM (Knowledge Management as a Mechanism for Change Management) Implementation of this model will make it possible to realize the challenge of transforming the university from a "knowledge institution" to a "learning institution." It will come life to the extent that the higher education system in Israel, its leaders and decision-makers understand the need for a permanent mechanism to manage change and adopt this rational model in order to establish it.

Original languageEnglish
Pages (from-to)227-246
Number of pages20
JournalHigher Education
Issue number2
StatePublished - Feb 2009

Bibliographical note

Funding Information:
According to the National Research Council report (2002) published in the United States, digital technology will not only change the intellectual activity of the research university but also its organization, funding and management. Technology will make the connection between higher education and other hi-tech sectors including publishing, communications and edutainment, to create an industry of education and learning.


  • Change management
  • Higher education
  • Israeli universities
  • Knowledge management
  • Technological changes


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