From chaos to cultural competence: Analyzing language access to public institutions

Michal Schuster

doi:10.1075/btl.109.07schu

From chaos to cultural competence: Analyzing language access to public institutions

Michal Schuster

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

6 Scopus citations

Abstract

This paper presents a sociological, five-stage model for analyzing the development of language access services in the public sector. The process starts with a state of 'chaos', where no institutionalized or professional solutions facilitate communication between service providers and clients from linguistic minorities, to a state in which the public sphere is linguistically accessible, as part of a comprehensive policy of cultural competence. As a case study, the model will analyze processes taking place in Israeli society since the 1990s.

Original language	English
Title of host publication	Interpreting in a Changing Landscape. Selected papers from Critical Link 6
Editors	Christina Schaffner, Krzysztof Kredens, Yvonne Fowler
Publisher	John Benjamins Publishing Company
Pages	61-82
Number of pages	22
ISBN (Electronic)	9789027271327
DOIs	https://doi.org/10.1075/btl.109.07schu
State	Published - 2013

Publication series

Name	Benjamins Translation Library
Volume	109
ISSN (Print)	0929-7316

Bibliographical note

Publisher Copyright:
© 2013 John Benjamins Publishing Company. All rights reserved.

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10.1075/btl.109.07schu

Cite this

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From chaos to cultural competence: Analyzing language access to public institutions. / Schuster, Michal.
Interpreting in a Changing Landscape. Selected papers from Critical Link 6. ed. / Christina Schaffner; Krzysztof Kredens; Yvonne Fowler. John Benjamins Publishing Company, 2013. p. 61-82 (Benjamins Translation Library; Vol. 109).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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From chaos to cultural competence: Analyzing language access to public institutions

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