Extent and type of worker utilization of an integrated information system in a human services agency

Riki Savaya, Menachem Monnickendam, Mark Waysman

Research output: Contribution to journalArticlepeer-review

9 Scopus citations

Abstract

The study examines worker utilization of an integrated information system in a large social service agency, using an instrument that enables distinguishing between voluntary and mandatory use and between uses that serve administrative and clinical purposes. Findings among 136 social workers in a human service agency in Israel show: (1) workers are most inclined to enter data, less inclined to produce reports, and least inclined to apply the information system to planning, evaluation and follow-up; (2) they are significantly more prone to use the system for administrative or dual purposes than for clinical purposes alone; and (3) while the use of incentives increased utilization, it did not obtain total compliance and was considerably less effective in bolstering clinical than administrative use of the system.

Original languageEnglish
Pages (from-to)209-216
Number of pages8
JournalEvaluation and Program Planning
Volume29
Issue number3
DOIs
StatePublished - Aug 2006

Keywords

  • Administrative purposes
  • Clinical purposes
  • Computer use
  • Human services
  • Incentive

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