TY - JOUR
T1 - Extent and type of worker utilization of an integrated information system in a human services agency
AU - Savaya, Riki
AU - Monnickendam, Menachem
AU - Waysman, Mark
PY - 2006/8
Y1 - 2006/8
N2 - The study examines worker utilization of an integrated information system in a large social service agency, using an instrument that enables distinguishing between voluntary and mandatory use and between uses that serve administrative and clinical purposes. Findings among 136 social workers in a human service agency in Israel show: (1) workers are most inclined to enter data, less inclined to produce reports, and least inclined to apply the information system to planning, evaluation and follow-up; (2) they are significantly more prone to use the system for administrative or dual purposes than for clinical purposes alone; and (3) while the use of incentives increased utilization, it did not obtain total compliance and was considerably less effective in bolstering clinical than administrative use of the system.
AB - The study examines worker utilization of an integrated information system in a large social service agency, using an instrument that enables distinguishing between voluntary and mandatory use and between uses that serve administrative and clinical purposes. Findings among 136 social workers in a human service agency in Israel show: (1) workers are most inclined to enter data, less inclined to produce reports, and least inclined to apply the information system to planning, evaluation and follow-up; (2) they are significantly more prone to use the system for administrative or dual purposes than for clinical purposes alone; and (3) while the use of incentives increased utilization, it did not obtain total compliance and was considerably less effective in bolstering clinical than administrative use of the system.
KW - Administrative purposes
KW - Clinical purposes
KW - Computer use
KW - Human services
KW - Incentive
UR - http://www.scopus.com/inward/record.url?scp=33748415860&partnerID=8YFLogxK
U2 - 10.1016/j.evalprogplan.2006.03.001
DO - 10.1016/j.evalprogplan.2006.03.001
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AN - SCOPUS:33748415860
SN - 0149-7189
VL - 29
SP - 209
EP - 216
JO - Evaluation and Program Planning
JF - Evaluation and Program Planning
IS - 3
ER -