Explaining satisfaction with volunteering in emergencies: Comparison between organized and spontaneous volunteers in operation protective edge

The study aimed to identify factors that explain general satisfaction with volunteering among volunteers in Operation Protective Edge, in Israel, through a comparison between organized volunteers affiliated with volunteer organizations and spontaneous volunteers who arrived at the scene independently. Based on the social exchange theory as the theoretical framework, the contribution of several variables to explaining general satisfaction with volunteering was examined: satisfaction with the intrinsic and extrinsic rewards of volunteering, personal sacrifice in volunteering, and motives for volunteering (social solidarity, personal empowerment, and escape from reality). The findings revealed that among organized volunteers, satisfaction with the intrinsic and extrinsic rewards of volunteering mediated between motives for volunteering and general satisfaction with volunteering. Among spontaneous volunteers, the motives of social solidarity and personal empowerment as well as satisfaction with intrinsic and extrinsic rewards were the main variables that explained general satisfaction with volunteering. In contradistinction, the main variables that explained general satisfaction with volunteering among organized volunteers were the motive of personal empowerment and satisfaction with the extrinsic rewards of volunteering.