Abstract
We cannot improve what we do not measure. Well, we can improve it but the improvement may be less noticeable or less effective than it would have been had we first measured. And without measurement, without some form of evaluation, be it self-evaluation or evaluation of others, we could be missing myriad opportunities for improvement just awaiting our attention.
| Original language | American English |
|---|---|
| Journal | Internet Research |
| Volume | 19 |
| Issue number | 4 |
| State | Published - 2008 |