Dimensions and correlates of client satisfaction: An evaluation of a shelter for runaway and homeless youth

Shimon E. Spiro, Rachel Dekel, Einat Peled

Research output: Contribution to journalArticlepeer-review

14 Scopus citations

Abstract

Client satisfaction surveys give clients a voice in the planning and management of services. While their use is quite widespread, they have hardly at all been used in the evaluation of shelters for homeless youths. In this article, the authors present findings of a client satisfaction survey conducted among residents of a shelter for homeless youths in Tel Aviv, Israel, shortly after their departure from the shelter. Satisfaction was affected mainly by three aspects of life in the shelterg"the staff, the food, and the other residents. Satisfaction was related to adjustment to the shelter but not to outcomes. The survey highlights the potential and limitations of client satisfaction surveys with young persons in distress.

Original languageEnglish
Pages (from-to)261-270
Number of pages10
JournalResearch on Social Work Practice
Volume19
Issue number2
DOIs
StatePublished - Mar 2009

Keywords

  • Client satisfaction
  • Homeless youths
  • Runaway youths
  • Shelters

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