TY - JOUR
T1 - Dimensions and correlates of client satisfaction
T2 - An evaluation of a shelter for runaway and homeless youth
AU - Spiro, Shimon E.
AU - Dekel, Rachel
AU - Peled, Einat
PY - 2009/3
Y1 - 2009/3
N2 - Client satisfaction surveys give clients a voice in the planning and management of services. While their use is quite widespread, they have hardly at all been used in the evaluation of shelters for homeless youths. In this article, the authors present findings of a client satisfaction survey conducted among residents of a shelter for homeless youths in Tel Aviv, Israel, shortly after their departure from the shelter. Satisfaction was affected mainly by three aspects of life in the shelterg"the staff, the food, and the other residents. Satisfaction was related to adjustment to the shelter but not to outcomes. The survey highlights the potential and limitations of client satisfaction surveys with young persons in distress.
AB - Client satisfaction surveys give clients a voice in the planning and management of services. While their use is quite widespread, they have hardly at all been used in the evaluation of shelters for homeless youths. In this article, the authors present findings of a client satisfaction survey conducted among residents of a shelter for homeless youths in Tel Aviv, Israel, shortly after their departure from the shelter. Satisfaction was affected mainly by three aspects of life in the shelterg"the staff, the food, and the other residents. Satisfaction was related to adjustment to the shelter but not to outcomes. The survey highlights the potential and limitations of client satisfaction surveys with young persons in distress.
KW - Client satisfaction
KW - Homeless youths
KW - Runaway youths
KW - Shelters
UR - http://www.scopus.com/inward/record.url?scp=59549095412&partnerID=8YFLogxK
U2 - 10.1177/1049731508329395
DO - 10.1177/1049731508329395
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AN - SCOPUS:59549095412
SN - 1049-7315
VL - 19
SP - 261
EP - 270
JO - Research on Social Work Practice
JF - Research on Social Work Practice
IS - 2
ER -