Developing an integrated computerized case management system for the israeli defense forces: An evolutionary approach

A computerized Case Management System should be able to provide relevant individual client information as well as standardized and flexibly aggregated data to a large variety of end users.The design and implementation of such a system is often a laborious and highly lengthy process.The design of such a system is affected by the concept the initiators originally have in mind.The computerized case management system in the Mental Health Department of the Israel Defense Forces was designed as a means to provide clinicians with relevant data and thus improve service delivery.The system developed through four consecutive attempts from initiation to completion.The comparative analysis of these iterations produced a set of guidelines for the development and implementation of similar systems.This paper will analyse the evolution of the system and the way this process was affected by the original concept.