Design a Win-Win Strategy That Is Fair to Both Service Providers and Tasks When Rejection Is Not an Option

Yohai Trabelsi, Pan Xu, Sarit Kraus

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Assigning tasks to service providers is a frequent procedure across various applications. Often the tasks arrive dynamically while the service providers remain static. Preventing task rejection caused by service provider overload is of utmost significance. To ensure a positive experience in relevant applications for both service providers and tasks, fairness must be considered. To address the issue, we model the problem as an online matching within a bipartite graph and tackle two minimax problems: one focuses on minimizing the highest waiting time of a task, while the other aims to minimize the highest workload of a service provider. We show that the second problem can be expressed as a linear program and thus solved efficiently while maintaining a reasonable approximation to the objective of the first problem. We developed novel methods that utilize the two minimax problems. We conducted extensive simulation experiments using real data and demonstrated that our novel heuristics, based on the linear program, performed remarkably well.

Original languageEnglish
Title of host publicationProceedings of the 33rd International Joint Conference on Artificial Intelligence, IJCAI 2024
EditorsKate Larson
PublisherInternational Joint Conferences on Artificial Intelligence
Pages257-264
Number of pages8
ISBN (Electronic)9781956792041
StatePublished - 2024
Event33rd International Joint Conference on Artificial Intelligence, IJCAI 2024 - Jeju, Korea, Republic of
Duration: 3 Aug 20249 Aug 2024

Publication series

NameIJCAI International Joint Conference on Artificial Intelligence
ISSN (Print)1045-0823

Conference

Conference33rd International Joint Conference on Artificial Intelligence, IJCAI 2024
Country/TerritoryKorea, Republic of
CityJeju
Period3/08/249/08/24

Bibliographical note

Publisher Copyright:
© 2024 International Joint Conferences on Artificial Intelligence. All rights reserved.

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