Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights
- Galit B. Yom-Tov
- , Shelly Ashtar
- , Daniel Altman
- , Michael Natapov
- , Neta Barkay
- , Monika Westphal
- , Anat Rafaeli
- Technion-Israel Institute of Technology
- LivePerson Inc.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
23
Scopus
citations