Challenges of justification of investment in organizational knowledge management

Maayan Nakash, Dan Bouhnik

Research output: Contribution to journalArticlepeer-review

6 Scopus citations


This paper aims to explore the interrelation between the difficulty in justifying to executives the resources necessary for knowledge management (KM) in itiativesand the challenges in understanding the value of optimal KM. From in-depth personal interviews and group interviews with 41KM professionals, we reveal eight significant challenges that may explain the difficulty of understanding the true value of KM for knowledge-intensive organisations. We reveal that these challenges have a significant effect on the perceptions of the profitability of budget investments in tools and practices aimed at improving knowledge flow in organisations. Given that the present study is the antithesis of previous research, we suggest that future researchers deepen the research of the positions of senior executives regarding KM. This research is unique in its attempt to close the gap in the literature created by the lack of scientific studies on the challenges at the heart of the discipline.

Original languageEnglish
Pages (from-to)703-713
Number of pages11
JournalKnowledge Management Research and Practice
Issue number4
StatePublished - 2023

Bibliographical note

Publisher Copyright:
© Operational Research Society 2021.


  • Knowledge management
  • budgetary control
  • challenges
  • corporate strategy
  • knowledge management initiatives


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