Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction
- Shelly Ashtar
- , Galit B. Yom-Tov
- , Anat Rafaeli
- , Jochen Wirtz
- Technion-Israel Institute of Technology
- National University of Singapore
Research output: Contribution to journal › Article › peer-review
20
Scopus
citations