A model for the computerized allocation of personnel resources among local bureaus by a municipal department of social services

The allocation of resources among various organizational units is a complex subject for many organizations. In the absence of objective, established tools for the distribution of such resources, the impression arises that allocations of resources are made on the basis of personal ties, persuasion, and pressures exerted upon management; in consequence, it is often felt that the decisions made do not reflect the organization's true needs. Such an atmosphere surrounding the issue of resource allocations, whether human or financial, is unhealthy (as is to be expected) because it arouses feelings of deprivation and is therefore counterproductive. The introduction of computerized management programs into Tel-Aviv-Yafo's Municipal Department of Social Services presented an opportunity to construct a computerized model to assist in the optimal and equitable allocation of personnel resources among its local bureaus. The model was based on reports forwarded by the local bureau staffs regarding their case loads as well as on a group-based process in which local managers determined the relevant criteria for investing personnel resources. In addition to supporting decisions regarding the annual reallocation of personnel, the model also improves the analysis of internal allocation of personnel resources and provides a basis for long-term oversight and control. The paper describes the development of the computerized model under discussion.